Recovering the Milk June 14, 2007

continues from here

2:30am : Still no news from MAS Lost & Found counter. Tried calling them numerous times, no reply.
Called MAS 24hrs line, to check if they can locate someone in the airport to understand the situation. Repeated my whole story for the 3rd time (Breast milk, precious, urgent, spoil if arrived late were words/phrases I have to keep repeating to add urgency to the situation). Harry from MAS checked, and confirmed MH610 already landed. He would try to call his colleagues in KLIA, and then will call me back.
3:00am : No calls from Harry. I called the 24hr line again. Rosa was the one who picked up my call. She said they are still trying to locate someone in the airport, but wasn’t able to. She kept silence most of the time when I asked her, “What is happening on your side?” “So how now?” This really frustrated me. Asked her for the manager. A Patma came to the line, and she said she’ll try her best to locate someone.
3:15am : Roslan from KLIA called, said my things were with them, but they could only deliver to me at 5am. WTF?!!! He called from his mobile so I have his number. I paced around the room wondering if I should wait till 5am.
3:30am : Decided to drive to KLIA on my own to collect my liquid gold instead. Called and informed Roslan, I could hear a delighted tone in him when he added, “So we don’t need to send it over to you?”
4:15am : Arrived KLIA. Roslan’s crew handed my things to me. “Sorry yeah miss, lots of problem today, that’s why can’t call you earlier.” I just sped off. Niah mah fu lat!! Now how do I claim my toll and petrol to the airport?
5:00am : Reached home. Sorted the milk. What was still frozen, I quickly tossed it back into the freezer. What was partially thawed, I poured out the thawed milk into the bottle and then tossed the frozen back to the freezer. Took me half hour to do this.
Wrote a note to tell Daddy and the maids I wanted to sleep in, and I wanted no disturbance. Moved a mattress over to the study (didn’t want to be awaken when the kids wake up at 8am), and dozed off.
6:00am : Daddy came over with a crying Zara. “She wants you.” Dropped her on my mattress and walked back to the room. I was too tired to argue with him or I would have given him a big knock on the head for doing this since I needed to sleep. I carried Zara back to the room and tried to pacify her as well as get her back to sleep.
6:15am : Went back to the study and when I was about to doze off. Daddy came over again as Zara woke up and cried when she didn’t see me!!!!
6:30am : Made sure Zara is asleep. Since the maid were all up, I told them I’ll be sleeping in, and moved my mattress to their room, locked the door, and slept!
10:00am : Woke up feeling like a zombie.

I’m the kind who has to take 8hrs of sleep every night.. so I’m not in my element today!

Screw Malaysian Airlines for such screw up and such customer service! Damn the new regulations and Changi not giving exemption to nursing mums!

Now let me see if I can claim back my return trip to KLIA to collect the missing baggage the airline caused!

Crying Over Spilled Milk June 14, 2007

I was on a business trip for 3 days.
I woke up daily at 6:30am to express milk.
Shortened my lunch hour to 1/2 hour to express milk.
Instead of going shopping immediately after work (Great Singapore Sales is on), I stayed back in the hotel for another half hour to express milk.
Every night, after I’d expressed milk for the last time, got the hotel to store all the milk in the freezer for me, washed all the bottles, it would be 12am.
Now, is the milk precious or not?

8:00pm : Arrived Changi airport for my 9:20pm flight MH610
8:15pm : Checked in my suitcase, and was told MH610 has been delayed to 9:45pm. Suitcase tagged with MH610.
8:20pm : Before passing immigration, I asked security check point if I could carry my 2litre of frozen milk with me on board. I was denied entry, even though it mentioned “special dietery requirement” is excempted. They let me get out to ‘sort out’ my problem.
8:30pm : Got some masking tape from the shop, and taped up my cooler box and cooler bag.
8:45pm : Checked in my cooler box, and cooler bag. I was told flight MH610 has been delayed infinitely, and we would be put on MH608 departing at 9:30pm instead. Both my cooler box and cooler bag were tagged wtih MH608 tags.
9:00pm : Rushed through immigration, and went to the gate.
9:30pm : Started boarding the flight.
10:00pm : Flight took off finally.
11:00pm : Arrived KLIA. Went straight to claim my baggage.
11:15pm : Suitcase appeared.
11:45pm : Still no sign of my cooler bag and cooler box (anxious).
11:50pm : Was told no more items left in cargo, and I should proceed to Lost & Found to lodge a complain. (fuming)
12:00am : Have to tell the guy the content in the cooler box and cooler bag, and how important it is. He told me there’ll be no more incoming flight from Singapore. Have to tell him Susu Ibu is Breast Milk in English, to help him type that in to the report to indicate the urgency, and see if Singapore can help me to store the milk back into the freezer. I also took the Changi baggage handler number from him.
12:10am : Boarded my cab. On the way home, called up Changi baggage handler, phone was answered in 3 rings. The guy who took my call told me that at his end, he couldn’t see the cooler box or bag, he told me to call MAS counter in Changi. Called MAS counter in Changi, Nur who answered (picked up within 3 rings as well), told me she’ll help me trace the bags, and will call me back.
12:20am : Nur told me bags have been located, they have been mistakenly (she didn’t use this word, but how else could the bags ended up in the wrong flight) loaded into MH610, which will depart at 1am or later from Singapore.
12:35am : Reached home. Called Nur again, and she confirmed MH610 would be departing at 1am. Called MAS Lost & Found counter, it took me 6 attempts, infinite rings, before I reached a Roslan. He’s aware of my situation (probably became the big talk among the boys, this susu ibu thingy), and said he’ll send the bags immediately when the flight arrived.
1:00am : Called Nur in Changi again, and she said MH610 has taken off.
1:40am : Waited and Waited and Waited.

…. to be continued